Great client service = client retention and word-of-mouth referrals. I doubt many lawyers pay much attention to client service, or have any policies in place about client service. This is a big mistake. Happy clients are will keep coming back and tell other people about you and your firm. The following are some basic client service techniques that are sure to help client retention at your firm. Live telephone reception. I've been tempted to get automated answering, but I have to say I sure appreciate a live-person when I call somewhere. I know you and your clients do as … [Read more...]
